Support
Return & Exchange Policy
Support guidance for custom-made sofa orders, delivery checks and after-sales review.
Custom-made product policy
Many Bobbio Design sofas are prepared according to model, material selection, size and configuration. Return or exchange requests may depend on order status, customisation details and delivery condition.
Inspection during handover
Please inspect the product during handover and inform Bobbio Design promptly if there is visible delivery damage or an order concern.
Return / exchange eligibility
- Eligibility depends on product condition, customisation and proof of purchase.
- Exchange review may apply for delivery damage or confirmed product issue.
- Customised items may not be eligible once production has started unless approved by Bobbio Design.
Damage Upon Delivery
Report visible damage as soon as possible with photos and order details.
Proof of Purchase
Invoice or order proof is required for support review.
Contact Method
For support, contact Bobbio Design via WhatsApp or email with product photos and order information.
Need support?
Send your invoice/order reference, photos and a short description of the issue for review.